Terminate the contract
You can cancel or terminate your daycare or BSO agreement at any time. Canceling is only possible before the start date (one month before the start of reception) of the agreement.
Upon termination, your child has already been placed and the start date of the agreement has already passed. A termination can only be made in writing or electronically by email and is final if we have confirmed this to you. You can cancel/terminate at any time.
The cancellation period is always one month. The cancellation takes effect from the day that we receive your written or electronic cancellation. The childcare will continue for one month from the moment of cancellation. So you still pay for one month from the moment of cancellation.
Cancellation of the agreement before the start
In the event of a cancellation before the commencement date of the agreement, the agreement will be dissolved. You owe cancellation costs in accordance with our terms and conditions. The cancellation costs are the costs for one month of care in accordance with the agreement. Upon cancellation, the right to reception expires.
Cancel in writing
Cancellation must always be in writing (by mail or letter). For this you can mail to firstname.lastname@example.org. As soon as we have received the cancellation , we will send you a confirmation letter stating the last day of care of your child (ren).
You can also easily give us your cancellation via the parent portal. To do this, go to the Agreements tab under the topic Childcare and choose cancellation.